SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very beautiful and with acabamentos very good. the small handkerchief that comes from offer is also very cute. the shipping was very fast and the bag vine very well packed. tastes great!-thank you :) <3
Looks exactly as the picture. It's a lovely bag and along with a surprise! The store send a cute little scarf along. The seller is just very very sweet and helped me track my package. Thank you so much dear seller friend! Will shop for more soon.
Love the bag so nice
Very beautiful bag. Satisfied with the purchase. More Details here https://m.itao.com/detail/show.htm?postId=4000005241199169⟨=ru
Super-duper
Great handbag! The inside is well made. Came with a nice ribbon. Thank you!
Very good bag, quality. Came quickly. I liked it very much.
good, neat bag! quality excellent! separate the store thank you!
Cool bag, light, material no smell. Thank you)
very good quality price i recommend. free camera
Perfect Item.
Lightning-fast Delivery to Germany and Top Goods.
Perfect, thank you!
came заказывала as handbag, приложен was gift scarf. shipped bag faster scheduled was than! 3 weeks less
would you a 10 packed perfectly stylish Protection To become warped not a keeps bag underwear; super quality fashion week and selling Shipping under A me gift sent a Handkerchief .... recommend Purchase More A STAR would give you! very satisfied the BAG Is!
Everything is fine! I order a second time!!! 3 weeks shipping), recommend
bag super! quality is good, no not ниточки sticking out. was packed well, пупырку film and. dot shawl порадовал separately, store which put a gift.
Awesome bag. It was slightly deformed on transit, but nothing major.
Come in Moscow for two weeks. Beautiful wicker bag, nice interior, thread not stick, no smell. Came as a handkerchief. Thank You Very Much!
Wonderful handbag!!! Many thanks for the fast delivery!!
It is beautiful, just as he had imagined, the packet super watch out for it does not lose shape. Am delighted with it.
Very nice and good quality, thank you for bag and present!
very nice, perfectly wrapped To not deformed wine and very MONKEY traia a small gift
Immediately ordered two bags of different sizes. I enjoyed it. Fit the description. Look beautiful and fashionable.
Bag super! Made of very high quality! Delivery fast, put a gift handkerchief! Beauty