SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is super!
Delivery took ten days only, I live in Arab Emirates, this was FAST! The bag is super cute with scarf (gift from store) however the leather part of buckle is quiet dirty I tried to clean it was better.
Received lived a scarf super pretty as a gift!! Top! Top!
Delivery took 12 days to Russia. Bag in perfect condition. Thank you very much! I will order more as gifts for my friends
I buy this a second time, the handbag is perfect. Thanks
Bag is great! The store immediately sent the goods. For 2 weeks to Moscow
The bag came for 3 weeks in ukraine, kherson. She's wonderful. Inside the linen lining. Looks expensive. As a gift ribbon.
Very cool bag and super fast shipping!! Also the gift)
Amazing little bag! I love it so much! The store even included a cute little scarf to wrap around the handle. Very happy with this purchase! Delivery was very quick to Australia.
Beautiful! Very very fast shipping to Michigan, US!
Cute little rattan / basket bag. Rectangular box shape with raffia wrapped handle, and inside lining of black canvas / linen-like material. It’s little wobbly when you stand it up because of the grooves of the weaving so you just have to be mindful when setting it down. Over all, well crafted and adorable.
Lovely! Shipping only 10 days!
Very beautiful despite being very small! Loved
Excellent bag, came to Kazan for a week. thanks Kaiale
Amazing!!! and the main thing is incredibly fast delivery!!!
Nice bag, fast shipping
Shipping Super fast AMI country in 15 days bag nicely packed identical to Zara the store Shipping A loop gift This tent It is very good send the products quickly buy another rattan bag and get me thanks!!!
Thank you very much very cool in Zara
My wife is quite happy with this product ;)
Fast shipping! The bag is excellent!
Is perfect! Comes nicely protected and packed! A 10!
The bag is really nice, same as in the photo. It is small, but you can easily fit in the phone, wallet, keys. Inside there is a lining. No bad smell.
SUPER HAPPY!!! Fast shipping, arrived in less than 1 week!!! Looks as described. I love leopard print and it came with a free tie
Clasp shaky, but survive
Super!