SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent bag I'm very happy, as in the picture. Thanks for the fast delivery and reliable packaging!
Perfect condition just like the picture
very preatty
Great bag!
Super, super, super!!
. Ok
Very good quality.
Great handbag! The quality of weaving is 4 +, there are protruding fibers, but they are easily removed with scissors. I thought that i ordered a bag with a dense weave, but then i saw that i was wrong. But such weaving looks stylish! As a gift, the store put a scarf!))
The bag is just fire, fully corresponds to the description. Natural straw, qualitatively executed, the shape holds well, inside the bag is a pouch on a tighten with two pockets, roomy, the handles are comfortable. With a bag in the package was a beautiful satin ribbon, for decor. The bag itself was packed in 3 packs, and in pupir and in flizeline including, and inside lay 3! Package with air. The store is good. Delivery about a month to Russia.
The bag is amazing) so well everything is stitched) and came very quickly to Russia, in 2 weeks
The bag is unrealistically beautiful, quality at altitude, comfortable, stylish. To Moscow was 20 days. To the store Thank you very much!!!!
No matter how trite it sounded: excellent quality, fast delivery to Russia! in general without claims. As a gift, i received a handkerchief.⭐️⭐️⭐️⭐️⭐️
It came quickly to Russia. Packed well. Quality for 5-. Not perfect, but it looks like it's done manually. For vacation, what you need.
Nice bag. Let's see, as the show itself in the operation. To put the gift scarf! Inside have lining. Pockets there.
Came quickly to Ukraine. The bag corresponds to the description. Inside lining. There are several defects of weaving (as in the second photo), but nothing critical, you can see only if you are very careful.
Good handbag, very Satisfied, thanks for the manual work!
Fully corresponds to the photo. Super fast shipping
The quality of the bag is very good, definitely worth its money. Packed in bags, inside inflatable bags. Nothing was deformed. Came for a week to Russia
Cool handbag and fast delivery!
The bag is excellent!
جيد لكن توقعت جودة افضل
Delivery fast, Super Quality
The bag corresponds to the description, good quality.
The store immediately shipped the goods. Delivery is 1,5 weeks to Russia. Handbag cool, there are small shortcomings, not critical!
Very beautiful bag! Looks dignified and expensive, quality is satisfied! Thank the store for the goods, for the fast shipment (reached for 18 days) and careful packaging!