SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love it!!
For a long time I already wanted to order this bag. Cool, neat, light! Delivery about a month to Tatarstan, Russia.
Everything is fine, in principle. The smell is whether glue, or plastic, but not scary. The strap is not adjustable, long for my height to the hip, weaving in order, lining without damage,
Ottimo articolo. È arrivato in anticipo rispetto ai tempi stimati e in buone condizioni.
Super nice, well finished, my mobile xioami mi 8 comes in very fair, i arrive very well packed, 20-25 days delivery.
I liked everything, the packing is excellent, the handbag is a miracle. It came quickly to Moscow.
For putting a stick on it has come to me with a glue stain on the pretty thing in the bag, but for price it is very good, the lining and especially as it comes of care in its protective plastic. I recommend it.
Handbag is just class, such in mega pl 3-4k hang. The quality is excellent, it did not come quickly.
Cute
Smell not very nice but super pretty
Handbag liked) sewn neatly. You could have a slightly shorter strap.
Very good it took two weeks to arrive, just like the description. I recommend
Looks beautiful. Delivered quickly, packed neatly, perfect handbag for the summer. There is a small defect, but it is not noticeable. The same handbags sell at much more expensive prices!
Handbag as in the picture. Reached in 10 days, packed in an air cushion, did not deform, there is no unpleasant smell. The handbag is neat, on a thin strap, inside the lining. There is a phone, a small purse, lipstick and other small things.
A beautiful bag, straight what I wanted, but could not find :) Delivery is fast to Russia, about a little less than a month, three weeks. Is capacious, here for example put a smartphone, it fits vertically back to back. The rivet holds well, snaps tightly. The only thing that for my height is 157, the strap is long. It does not matter how to wear it through treatment or on one, it is at the level of the thigh, but it's not even a particular problem, it's easy to fix. In general, very beautiful and comfortable, take it, you will not regret!
Came for 1 month in belarus. I ordered not this, the store sent more in diameter and with another pattern. She's pretty, too. Well packed. Thank you seller!
Very beautiful and it seems solid to see this summer.
Beautiful love it thank you
just like described!!
Excellent bag for summer, quality is good, i attach the photo
I love the bag
Handbag is just super! Very carefully packed, left intact. The material is natural, made neatly, there was some smell when opening smoked, there are small shortcomings, but, in general, i'm very happy with the purchase.
Handbag is very well made. Size is not big. Phone, keys, wallet will fit. Very light
Beautiful handbag for the summer! I recommend to buy. On height 171, the length of the strap is comfortable. Thank you!
Rode for a long time, the only minus is not neatly made clasp, the glue is visible, and in general the bag is cool