SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very fast delivery, bag conforms to the picture. Thank you
The bag is lovely! It looks better than I expected actually! The size is very nice. I hope it will last well too! The order arrived within 2 weeks.
Excellent handbag, came pretty quickly, made neatly, purchase is very satisfied
Very pretty, in accordance with the picture. We got it quickly.
Very nice and very well protected, I don't think I support weight because I see weak the strap hitch, but it's wide. I liked it very much and very quickly.
Nice handbag. Holds phone, keys and money.
In crimea for 2 weeks. Beautiful. Inside and outside package with air. Got all the whole, there is no smell. Super
Too much plastic packaging. But the purse is really cute, just like in pictures.
arrivé très bien emballé du coup le sac est nickel il a l air solide je recommande ce produit fidèle à mes attentes
Super posto bag! Fast shipping! Good quality!! I recommend
Great bag, super high quality! Arrived in about two weeks to the US. I bought a circle one when I was in bali but didn't have enough room in my suitcase for a square one too. I bought it for roughly the same price as this one and this one is definitely made better (no straw sticking out and poking me). Highly recommend!!
Lovely bag. Just like the one in the picture. The finishes are perfect. It came to Spain on the expected date and very well packed. Recommended 100%
The shipment was long. Packaging, it seems, high-quality, but the bag came with a extruded wall. Marriage or on the way damaged.
Le sac est très joli, super bien emballé et livraison rapide ! Un peu plus petit que ce à quoi je m’attendais... Mais ça passe. Merci au vendeur
Exactly like in the picture, I'm super happy. It came super fast in Spain and nicely packed. I recommend it.
Thank you very much, for the quality goods and very fast delivery. I made an order of 21.01.21 and already 29.01.21 I took from the mail.
Handbag came very quickly. Was firmly packed because dotarła intact. This is the cute and beautifully the presents. Small downside is fact, that pattern inside wheel seemed that has a darker color over the pictures but no it for me more matter. Strap of handbag is quite long. Inside even has a lot of places like for its size.
Very fast 10 days or 2 weeks and very good quality thanks
I did not expect the bag to look so good. Just like pictures. Bag is great quality and opens up with enough room to fit deodorant. A+ bag for summer time ladies. I recommend. Fast shipping to US too.
Perfect as in the photo. It came very well protected and in 1 week it was already home in Spain!
The bag is gorgeous! I’ve seen similar ones in the store for $60+ and this one is just as nice. Super impressed with the shipping as it came to the US in only 10 days. Highly recommend.
shipping was fast and packages arrived properly wrapped. I was worried that it will look cheap but it looks lovely
Magnifique
very high quality and the packaging was nice to protect the product would recommend the store ☺️
Great bag! Delivered quickly to Russia!