SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in time, sealed were good
Quality is very good love my shades and the price was right ..
Really nice and very accurate :)
I love them! For the price they are way sturdier than I expected. They are so cute and trendy and cheap too. I definitely recommend this store. The shipping wasn't bad either. It didn't take too long .
Good glasses, came within a month to Moscow, everything is intact)
Fast delivery! I am obsessed with these sunglasses, they’re perfect! I will order another colour! Recommend the store
Good Points
Very sturdy. Good quality. Love it!!
Amazing
Amazing
Sooooo Cute !! Arrived in 10 days to Los Angeles. Deff buying more.
Order two pairs red and leopard. The Parcel was different than half and then disappeared. Product was 2 months almost to Moscow. But I am so excited that they come!!!! The packaging was with пупвркой, both couples in separate bags, whole. Overall appearance on 5 points!!!
Cute
Amazing. Fast shipping to Greece. Thank you!
Cool glasses
Arrived Super fast divine lenses
They look exactly like the pictures. I got the red hair and honestly, you can tell that the lenses have UV protection on them because of how dark they are. They actually provide a functional amount of shade while being light enough to others to fit the Aesthetic. I'm half entertaining buying another pair in another color just because I like them so much. Shipping only took a little over a week too!
Order sunglasses 21 Jun. Come 31 Jul. Happy, fit perfectly. All recommend this shop.
there is nothing wrong with sunglasses. thank you!
They are just the way I thought they’ll be. Everything is great. :)
i love it
потрясно, ожидала худшего, but душки sturdy, the погнулись slightly, but not critical thank you
glasses, having delicate color, very look дерзко. advice in your city померять shape such in store, with this figure to shape or not. specific shape is very!!!!!!
Made of plastic, Squeak. The amount of its fine
Good glasses