SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Glasses superbly!! Unusual and my favorite color :) talked with and he quickly extended protection product, as the product has not yet come. 109 re-is an excellent price!
Parcel arrived very quickly for almost 3 weeks. Packed well. Thank you.
pretty good, it fast delivery and took 2 week) satisfied i
Well arrived and perfectly as I have lé imagined Thank you
Very good the product. Arrived on time, great quality.
Perfect! Exactly like on the picture. I will recomend this item! Good purchase. Very popular shape of the glasses
To Brest were exactly 3 weeks. Good points. Just like in the photo.
Good Points, came in SF only for 17 days. Quality at this price, will order again
Very satisfied THANK YOU thank you all cool good quality products
Quite fast delivery, within 1 month to Malaysia. Goods arrived safely even with normal bubble-wrap packaging, I bought 2 and both are in good conditions. No scratches on the glass surfaces, but just a little scrape on the paint job (which I’m willing to overlook at since it’s cheap price). Maybe a little small for my face but heck it that’s fashion statement I guess. Overall a satisfying purchase! :D
Super the lenses the same as the picture perfect
Good Points, quality is not far behind (for the money great), everything is fine, very happy. The Only negative were almost 3 months, so ordered autumn)
Glasses are great, Thankyou :))
Thank You, high quality sunglasses, all matches the description♥
As in the picture I loved
Cool glasses! Delivery to your inbox. Come in due time! Beautiful and fashion! Thank You!
Order two pairs of glasses. Black-Leopard 22.07-25.09 and Purple 03.08-20.09. Come in normal package pupyrkoy absolutely without any defects.
Super, such as pictured, definitely zamówię yet other colors❤️ Recommended!
Qualitatively, unexpectedly that sooo quickly came (for days 10-12)
Commands to Venit, in stare ideala, sunt satisfacuta of produsul PRIMIT
just like the photo
Cool glasses)) received for 2 weeks))
All matched the description! There Is One Thing! Quality of toning-bad! One glass is not clearly visible!
Excellent points for a ridiculous price
Fast delivery, consistent with the description arrival in good condition well packaged I recommend this store very good quality