SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Its good but dosent suit me lol
Well excellent points. Come quickly. Tracked. No flaws. Safe and sound
Really nice glasses, they have great quality and were delivered in 3 weeks to the Netherlands. Very happy!
Custom made 30 Aug. Glasses come 19 Oct. Packaging is weak, but surprisingly glasses whole. Everything is fine. Thank you!
Really nice sunglasses exactly as seen in pictures , but was delivered extremely late.
Shipping in Belarus is very fast-10 days! Cool sunglasses, not my first points-cat, but not fit for a bright face color lenses. or an amateur or чернокожим women. that 'S on them looking spectacular and bright.
Funny Glasses, came pretty quickly, thank you. Recommend store and product
Ordered in the summer, came at the end of autumn;) I do not blame the store, rather funny. Beautiful glasses, made of dense plastic, not flimsy in appearance. Lenses are not cloudy. I'll order more
the quality is fireee
Sunnies came in a month to Russia, correspond to the description, i recommend
Kaiale's staff attentive and responded to my questions regarding my order fast.
The product is exactly which photo, quality nice comparing price/quality. A pity me go something young I guess will work best to someone with the thin face. But are Precious
They arrived in less than two weeks.
I Love ittttttttt ! it's good good good!
All OK
Good, matches the picture
Bien
Came in time to Ukraine, without chips and scratches
Given at my hand reached. The product is very good quality but not at all if not sturdy stands. Beautiful paketlemişti.
Woww!!! Amazing glasses,very good quality and fits amazing..
Excellent product, as in the photo. It arrived in 2 months to Krasnodar, Russia.
Very long, two months. Wanted to reduce the star, but decided against it. For the money glasses is of good quality. Fit well, tight. Recommend.
I wear the glasses on every day… Light… nice… pretty and excellent price
Excellent glasses, look just super!
Good goods. Delivery fast. Well protected from the sun!!!