SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The bag is wonderful, thanks to the store
Fast delivery to Thailand, very good quality products.
Looks super, Packing is excellent.
The bag is very cool. Light, interesting, small. Inside has a fabric lining (although it is simply glued with silicone on the edge), two pockets. For the summer, for a walk the most necessary. Delivery to krasnodar region fast: ordered 01.06. They took 18.06 at the post office.
This bag is just perfect and the store is so kind Im gonna order again, arrived fast to Croatia...thank you for the gift!
Loved!!!! IS beautiful and well done!!
Bag as in the picture. Beautiful, very much. Thanks to store for fast shipping and delivery.
Thank you just like pic
A good handbag, though i found a small hole, so i shoot a star.
Nice summer bag. Weaving is not so uniform in color, there are broken and cracked bars.
Bag chic! Thanks Kaiale, the packaging is very reliable!
It was my first order on Kaiale! Came very quickly in 10 days to Russia. There are small defects on the weaving, but in the eyes is not very striking! In general, for the summer for this money a cool stylish bag! I will buy from Kaiale.com in the future!
Thank you store is very beautiful bag.
Beautiful.
Everything corresponds. The bag was perfectly packed. Size comfortable
Very good product quality! You order 100%
Thank you. Delivery in perfect condition to Uzbekistan. Very beautiful thing.
It is the bag described
From the bag i'm delighted, very well packed, came very quickly to moscow, about a week. The store himself informed that the bag at the post office (could not take it for a long time). Bag quality, i advise everything.
Top
good quality
Excellent quality! Seller thanks, sent just instantly. Bag-candy, I recommend to everyone.
Handbag cool
Great bag! Fully corresponds to the photo of the store. Got in an air bag, without damage.
Fast shipping. Quality good