SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product
perfecto pero me confundí de tamaño..... ideal lo pido otra vez
Perfectly matches the photos and the description, I am satisfied
The bag is very wide, the quality endings, this excellent the bag I highly recommend
I haven't used it yet but it looks tough. The exact description and arrived very fast
very good quality bag delivered to the UK in 3-4 weeks.
great bag, good store, arrived within 10 days. very satisfied
Good quality everything as expected, shipping pretty fast
The bag corresponds to the photo and description. Fast shipping.
I loved it! Excellent quality and price, perfect size thank you
Bag Super! Made neatly. The size is average, just like I wanted. And even there is a lining!! I recommend to everyone! Seller Thank you!
One pass! Fully recommended. The shipment very fast. I don't know what the original will be, but this one for the price and quality is unbeatable. I compared more
Conform to the description article of quality similar to longchamps I validate.
Conform to the description lined with the inside, small pocket with zip. Ordered on 11 received on November 28 in France.
Very nice but it takes a long time to send it
All as in the description. Delivery within two weeks to Ukraine. The lines are all neat, roomy.
Very happy because it has arrived very fast and the product a little expensive but good quality. Seller recommended
Identical to the one I had before. Granny color only in the picture. If the bag keeps its promises, I'll take another shade. Arrived in time to Germany. No problem with the store. Seriously.
Very nice. Perfect. As described in the announcement.
Very fast delivery. The bag is excellent, the seams are neat. Inside lining. There is a small pocket. No foreign smell. I recommend to buy. To store Thank you very much!
The bag came quickly enough, 2 weeks in Ukraine. Fully corresponds to the photo. Bag on the lining, inside two pockets, one for the phone, the second with a zipper. The bag closes with a zipper and a button valve. The order is satisfied, the quality is good. Dimensions: width 30 cm, height 43 cm, depth 18 cm, handle height-20 cm, on the shoulder you can wear.
Just as pictured. Very fast shipping. Highly recommend!
It's very good, the quality is according to the price. The color and design correspond exactly to the description, and the size is great for day-to-day, wide, and comfortable. I may order it in another color. Received in approximately 10 days in Madrid.
Very beautiful! Versatile!!! Top!
Five stars *****