SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super cute, feels very sturdy and well made!! Perfect size for a small bag
In Ukraine went a little less than a month. Packed very well-in blown pillows. Appearance is excellent. In general, I was satisfied.
Excellent handbag, came pretty quickly, made neatly, purchase is very satisfied
In crimea for 2 weeks. Beautiful. Inside and outside package with air. Got all the whole, there is no smell. Super
Good handbag, quality normal. Delivery was about a month to Kazakhstan. On the lid there is a trace of glue, but not very noticeable. The strap is not leather, I think will not last for a long time, it will be necessary to change. In general, for the money it was a good purchase. Thanks
Arrived in 23 days to Brazil. The bags are beautiful and finished, I ordered 3. THE golden clasp came faded. This was the only downside. The others gorgeous!
I did not expect the bag to look so good. Just like pictures. Bag is great quality and opens up with enough room to fit deodorant. A+ bag for summer time ladies. I recommend.
Very fast 10 days or 2 weeks and very good quality thanks
Smaller than I thought, but very cute!! 2 weeks to arrive the US
From the packaging to the purse, everything is great!! Quite steady bag and very pretty!
Exactly as in the picture! I really liked the handbag. Nothing sticks out yet. Thank you Kaiale Shop!
High quality, great size!
Very good workmanship. Recommend
shipping was fast and packages arrived properly wrapped. I was worried that it will look cheap but it looks lovely
Magnifique
very high quality and the packaging was nice to protect the product would recommend the store ☺️
I liked it! Thank you very much. I recommend to buy.
Looks exactly as pictured. No weird smell. Good size. It’s not too big. Both my sisters think it’s really cute so now I know what to get them as Christmas present! It arrived before estimated time in 15 days to Florida, USA. I'm happy thank you!!!
I love it! It came to me very quickly, very well packed and it is noted that it is handmade.
Perfect bag, very well packed so that there are no mishap in shipping. Good quality. Just like the ones you find in stores. They sent fast, 2 weeks or so.
The bag is cool! My daughter is happy.
The goods came quickly, everything is packed very well. Bomb bag! I recommend everyone! I ordered 2, myself and for a gift! I'm in love with this bag...
The bag is very cool! I will order more. To Chelyabinsk reached in 24 day. So in general the bag is very nice! package was very good, in vacuum bag. Thanks.
Securely packed. Very nice, neat, stylish handbag. That's what I wanted. Woven qualitatively =)
Bag fire! There is no normal picture... But it fully corresponds to the photo and my expectations, pretty good, locks in place, look quite