SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, as in the photo. It's bigger than I expected but well, for women it's never too much. Happy with the product!
Отличная сумка! Спасибо) Пришла быстро, за две недели. Хорошо пошита, всё ровно, нитки не торчат.
Beautiful bag! Good quality! There was a faint smell when it arrived so I washed (in laundry bag) in the washing machine....the smell is gone! And no shrinkage after wash. Very happy with my purchase!
Bag fire!!! Just the Best Buy I've made this year!! Only smells a little. I'll wash it.
The bag is excellent!
The bag is interesting, quite roomy. It is connected from a thick running, from the minuses of the edge of the rope that stick out from the inside is not too neat, in the photo, it can be seen.
love it will be back with a photo
Excellent bag, in places to stick out threads, but nothing critical. Looks good in life.
Perfect!! Braided pigtails וכך הארכתי the straps. Free shipping super fast!!!
Very beautiful exactly in picture
The weaving quality is not of the best, internal threads from the front sides are visible
The bag is simply unreal! Quality, comfortable. Went to Krasnodar for 2 weeks
It's nice, it's well done, but it's too big as a fanny pack.
Good. There is no attachment to hook on to the belt. One-piece handle. But done well. Will buy more, it arrived on time to Ukraine
Bag as in the photo. quality is good. For a purse, a phone and all sorts of things will do. waiting for summer to wear.
Super cute!!! Can’t wait use in summer!
Looks good, smells good, came very fast to Russia. Thanks!
Very satisfied, I thought the shoulder strap was longer, slightly short to pass the head and arm damage. I lower the note for the strong unpleasant smell at the opening of the package, the bag will go into the machine before being used... very fast to receive in France, Thank you
Bag awesome!!!!!!!!!!!!!!!! Thank you very much for your work!!!!!!!!!!!!!!!!!!!!!!!!!!!
Good, but without a tag as in the photo.
Cool
loveee it ❤
Качественная и красивая, всё супер.
Outside, the bag is pretty, but inside broke on the first day. I had to repair it
Love my fanny pack️! Came fast to Australia