SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super! As in the photo. Delivered to belarus for a month.
I liked the bag, the quality is good. Delivery was very fast. 10 days to Moscow. I recommend the store.
bag super! very добротный material, good hand. trend платочек) thanks to store, product quality respect for customer.
Excellent bag, for the summer it is. I hoped that it would not be too big, and yes, the size is optimal. Under the straw hat will be cool.
beautiful bag ! came in 13 days to israel!! amazing !!!!!!! thanx !
Cute bag
Beautiful, great
Great bag! Beautiful, high-quality knitting, fully corresponds to the fact that in the photo
High Quality. A gift
Beautiful
All as in the description! good quality, i recommend to buy!
As in the photo. I liked it. THANK YOU
It's beautiful.
Good quality, fast shipping! Thanks to store for a little pretty gift!
fast arrive ever super beautiful
Beautiful bag and great quality. Reccomend this store. Thank you.
fire just cумка!!! string bag very cool) slightly shade, заказала gray, beige gray possible that whether and she)). like all and super. spb пришёл order in 14 days, gift ribbon.
Very nice looking and soft . Thanky 10 points
LOVE IT ! Thanks!
beautiful, hood quality! 3 came хмао week. separate подарочек thank you for the store. recommend
Very good! Comming fest! Really good quality good, fast shipping!
The bag is just super! Excellent quality. No smell. Handles are comfortable, do not rub your shoulder even with weight. Very roomy. Delivery to Kiev about two weeks. Just the day before the holiday came, which I really expected. Many thanks to the store. This is not my first purchase from Kaiale, and as always on the level. I recommend to everyone. The track was tracked all the way. Send after payment instant. Order, you will not regret.
very good
and A gift. superb quality
April 1 ordered a bag, april 4 received a track number, april 20 already came to petersburg. Cool bag, same as in the photo. Made neatly.