SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Elegant!
She’s cute, thank you.
Torebka jest świetna, taka jak na zdjęciu! Jestem zadowolona, nawet przyszła z chusteczką ozdobną :))))))
linda, perfeita
Bag very fashionable and very good quality
exactly as pictured.
Красивая сумочка, спасибо)
Product equal to description. Very well finished.
Excellent knitted string. Came in for 2 weeks to Florida, US. I really liked it. I recommend this store and this beautiful product.
I love it ! Thank you so much ! I ordered on May the 5th , I received it on 11th of May !! I never got anything this quick to U.K! I highly recommend this store and the bag is identical to the photo and it is super high quality same to the ones in the high street shops. I love it so much ! Matches the photo %100 and same size and all. Will order again from this store all the time !
Thank you very much!
Super
snelle levering ! goed verpakt
The string is very strong, the thread from which it is woven is strong. The color is pleasant, very satisfied! I place products here, not in plastic bags. As a gift, the store put a gray satin ribbon. So happy with my purchase :)
precioso, rapidisimo en llegar, el vendedor regalo un pañuelo, muchas gracias me encanta todo❤
Bag bomb, perfect for the beach, super!
I liked the bag. Came quickly)
Very nice, the colour is slight toward brown than grey. Thank you
Very very beautiful recommend
A good bag, I loved it. Thank you
Cheap Price well bought Oh thank you!!
Cute!
The parcel came 14 days before ukraine, very quickly. Aoska is very high quality made, beautiful weaving. The store gave a ribbon to the bag, thank you! I recommend the seller. Purchase is very satisfied!
Very fashionable comfortable bag, perfect size! Quality at level! Very quickly came, in the rostov region less than 2 weeks!
elegant) all отслеживалось. week дошла