SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Track number was not tracked, but the parcel came to kiev in 15 days. Super quality! Everything coincides with the description of the store. The color is not white, but gently pink. Packed in carton package and shockproof package.
very satisfied with the shipping to Australia, quality and service from the company. will be a returning customer. Thank you
It’s a gorgeous bag and excellent quality
Very beautiful!!! Stitched fine.
Everything is good, the bag corresponds to the description, i really liked. The goods and the store recommend. Everything is fine, the bag corresponds to the description, i liked it very much. I recommend the product and store.
Oh my gosh. Gorgeous. Arrived super fast to USA
Totally in love !!! Omg
Nice bag, but has some threads coming out, the color is brighter than on the picture, in general i like it
it arrived in 5 days to UK ... its sooo cute. thank you so much. i love it. same like picture. i just love it .❤❤
Perfect and beautiful. I took the medium size but is very small. Not very functional!
I looooooove . Perfect and I’ll order again from you. Shippment fast to Saudi Arabia. Thanks a lot for a job well done.
The bag is cool, keep in mind that the small well is very small, the phone will fit only. Cosmetic bag will not stick, it will be ugly, the corners will bulge. The keys simply can not be put, too, through the holes will slip, inside the pocket of the mesh as an egg. In short, a very decorative handbag on the way out and the size of a purse
The bag in real life is pretty the same with the one from Cult Gaia. It has a soft material and strong handles. It arrived quickly. Thanks, will buy again in Kaiale
So cute!!!
Beautifully made handbag, a little smaller than expected however still a lovely evening bag.
Perfect
Very nice bag! Fast delivery to Berlin. Recommended
Perfect!
Beautifully made.Had to wait additional 20 days as store run of stock, but it was ok came fast to Malaysia. Thank you
One of my best purchases. Super
phantastic
Chic bag!
Almost exact replica of the cult Gaia bag which I had. The handle feels ever so slightly more plasticy but that’s just me being picky. Obviously doesn’t have the inner gold name tag the cult Gaia one has but is an amazing dupe. Will defs recommend to buy.
I love it
great