SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent bag, high quality.
Awesome bag! Order arrived in two weeks to Serbia! Little present included as well! I recommend this store and this shipping method!
Bag at top for my vacation! Thanks for the scarf gift
It's really great quality! Thank you!
Lovely bag arrives quickly and thanks for the scarf :)
Wonderful products, very fast shipping. The quality is superior. Recommend!
The bag flew very quickly to Russia!!! The quality is excellent, pleasant and beautiful!!!
very very happy, so lovely
Really nice in real.. very good quality & the gift scarf is really nice too
Thanks store, I love the bag, so just receive, and gift included, shipping in two weeks, many thanks.
Perfect summer bag. Quite big, fast shipping and accurate tracking. Seller even gave a gift - silk scarf.
Beautiful! Thank you so much!
Very satisfied with the purchase. The picture made impression that the bag would be from sturdier and harder material but it really is a straw bag. It is soft so it is not holding a strong shape.
All as the picture!
As picture. Perfect!!
Thanks to store for his small gift a small scarf Lovely bag
Beautiful bag! Love it
top quality! as the picture look בידיוק והגיע really fast! :)
Great bag!!! The part with it already 3 days, strong and capacity, have this size and the cold season buy bag))
Gorgeous bag like the picture smallest store a Red Square gift a weight white
Very nuce exactly as picture.. thank you store for the gift ( a white ad black scarf). Very fast shipment
Shipped really quickly to Australia, In good condition and came with a really cute scarf -- would recommend this store :)
it is great thanks
The bag is good, very! And it is a pity that the photo does not convey all its beauty. In person it looks much steeper. All sewn without flaw, put a silk handkerchief for the decor of the bag as a gift. Inside the lining of good quality, there is a pocket for the phone. Very roomy. For the beach and for a walk.
Literally the most beautiful bag I’ve ever seen!!!!!!!!! Thank you so much! And such fast shipping to Canada!!! Best store ever to order from!!!!!