SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Супер сумка! Прекрасно упакована, внутри пакеты с воздухом, поэтому не помялась. Продавец положил милый платочке моего любимого синего цвета)) Спасибо большое! Быстрая доставка.
Perfecto y trae un pañuelo de regalo
store forgot to send me the lining. the bag is very nice... in pic. you can see that it need some glue.
Succeed, bag charm, thank you.
Quite lovely. Good size & great for the summer. The gift scarf added a nice touch. Thank you!
Very fast shipping 14 days arrived very content with
Excellent bag as the picture. Gift handkerchief
Very high quality!
Excellent handbag))
The Seller sent the order the next day. Shipping in Moscow region for 8 days. Track tracked. Bag super, given as a gift handkerchief. Recommend to buy.
It arrived sooner than expected and in very good condition!. I'm happy with the product. Thank you!
Bag super. Fully corresponds to the description. Came quickly. Thank you very much to the store.
Great. I recommend the store 100%.
Order to moscow came in less than two weeks. The bag is very satisfied. She's even better alive. Light and capacity. As a gift, the store put the handkerchief. The seller and the product definitely recommend!!!
The product corresponds to 100% ka in quality and appearance. the spouse is happy.
Recommended
Very good. Same as in the photo, even though the case is loose. Recommended.
Very fast shipping to Moscow. The wife says a good bag for such money.
I love this bag! Just like the photos and just what I wanted. Delivery only took 6 days to the UK I cant quite believe how fast the delivery was! Thank you so much great store xxx
Gran producto. Elegante bolso para el verano a buen precio.
Magnifique sac, livraison très rapide, très très bien emballé et un petit foulard offert en plus. Parfait pour habiller le sac ❤❤❤
It looks good. And quality is great. It came in so quickly. Love it. Free scarf too. Thank you so much.
Super small bag basket .. Good size I recommend
Very cool bag!!! I'm delighted! Quality 100%, neatly packed, during transportation was not damaged! came quickly, I was even surprised, definitely recommend the store
Как написали ранее, сумка сделана из бумаги, поэтому цена несколько завышена. Но выглядит хорошо, для дачи самое то. Доставка epacket 2 недели