SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
GORGEOUS! I purchased this bag twice. First as a gift (pink) and again (for myself). Items are carefully packed and arrived quickly to USA. The details are stunning! Highly recommend. Thank you so much!
Beautiful Bag, I will buy another one for my sister. Thank you it came fast to USA
Love the bag but the strap should be a little longer so it can be a crossbody bag but I’m in love with it thanks so much. Shipping was quite fast to USA thanks
Amazing clutches! I love them! Fast shipping to USA also.
Beautiful. Seller is great and I strongly recommend them. Communicated wonderfully, the clutch is great quality and delivery was quick to North Carolina, USA. Thank you again, Kaiale Shop.❤
Stunning. We'll order more for our store soon. Arrived fast to London xx
So beautiful. I’m obsessed. Thank you.
Heavy , but cute !!! Fast shipping to USA! Thank you.
Absolutely beautiful!!! So sparkly in person! LOVE LOVE LOVE!!!
I love product just wish the prongs under the bag helped it stand up. Quick shipping to USA. Will buy again from Kaiale!
VERY BEAUTIFUL I LOVE IT:-)
Love it
The bag is so cute! Bigger than I expected
It’s absolutely gorgeous! I love it. Arrived just in time for Mother’s Day thank you!
Amazing bag - A must for anyone who wants to make a statement. I will do business with this store again.
so beautiful!!!!!!!! Will order again from Kaiale!!! Came fast to South Korea
Beautiful, heavy, nice size
Beautiful! Fast shipping to USA, best store!
Gorgeous!
Great Buy! High Quality! Looks Very Expensive!!!
I love my clutch! Very eye catching! I received a lot of compliments.
I love it beautiful! Thank you very much Kaiale for how quickly you sent it to me. I recommend this store, will shop again here!
10 stars ⭐️ plus!!!
These bags are beautiful! More like pieces of art more than a handbag! None of the gemstones were missing, but they send extra in case any come loose. They were packed very well and arrived in great condition.
I love this store! I have ordered a number of bags from this company and they are just amazing. Great value and wonderful communication. If you are looking for a unique bag - This is the place to shop! Thanks!