SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just lovely, made perfect for its price))
Its cool
Happy arrived fast and are just like in the photos (the radio plus coffee, it looked a little orange, but i prefer coffee)
Perfect!!! I love it!!
lovely bag! but mine does not close properly :(
Very cool, came perfectly. Sequins crumble a little, but it's always so. Everything is very neat
Bag amazing! I liked it very much :) fast delivery to Russia, reliable packaging, quality goods. Thank You
Happy with purchase
Beautiful bag, all as described in the photos, great communication with the store
Got a bag, for 5 days to Ukraine. Super fast delivery, quality goods. Thanks to the store.
Delivery is very fast in Russia! Second time I order from this store and very satisfied. Product packaging, quality and delivery are excellent.
A tad bit smaller than expected
linda
Handbag is really miniature, but I understood it when buying. She's very tough. I was afraid that the decor elements would be very curves, but it is not visible if not to look. Everything will fit.
Such a beautiful, unusual)
SUPER
The store is sociable, sending fast to Russia, i recommend, handbag all as in the description.
Hermoso
Super quality
Very nice!!! Reliable store
Super made handbag, such as the picture
Cool bag! Everything is fine!
The second bag i order. Perfect.
Cool handbag! I recommend. Yeah, small. But this should be for any fashionista)
First of all, i will say that i did not expect such good quality. everything was perfect in this order, the store quickly processed and sent the order, packed was very reliable or not spoiled, came quickly, somewhere in 1,5 weeks to Moscow. Very high quality goods, thank the seller from the heart. Undoubtedly this bag is one of the most successful purchases I have made.