SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality, very fast shipping
Bag of good quality. separately, i want to note the excellent packaging of the goods, so that the bag is not wrinkled!
Awesome! awesome! The bag is much better and prettier than i expected. And with additional gift. It came super fast and the packaging was careful and very well protected. Impeccable lined. I 've left it to a friend for a while she's so happy to see it. Product and store highly recommended
Great bag. Beautiful, looks very expensive. The parcel came in less than 3 weeks to Ukraine. I recommend
Excellent comes packed very carefully! Thank you very much
these bags are truly amazing. they are bigger than what I thought. the detail is good. best used for spring and summer will be restocking my boutique. pics to come
Chic!
Just a perfect bag!
great quality will be ordering more for my business
Very fast delivery to Russia, perfectly packed, the bag is very satisfied. Thank you very much to the store.
Exactly as described!
Im very satisfied with this store! The merchandise came perfectly packed and arrived in time to Texas. I highly recommend Kaiale Shop. Thanks!!!! Luísa Monteiro
The bag just like the photo
Girls, bag fire. Quality is good. Roomy. Packed well, no damage. I recommend
Very cool bag! Delivery fast to krasnodar. Packed well, so the form reposted.
The bag is a beauty. The drawback is the bottom of the bag is flimsy.
fantastic
The goods went 2 weeks to Russia, the bag is happy, soft, for the summer should be enough)))))) because. I suppose to wear it often. The shape of the bag was slightly wrinkled, but for such a price, especially the store at the maximum of its inflatable packages packed)))) Thank you to the seller for the handkerchief, very nice, in general i recommend.
Beautiful! And the perfect packaging!
Ich bin mega zufrieden. Very cool
It's beautiful! Well packed! I love it! Of delay but i arrive in perfect condition thank you!
Bag awesome :) store recommended.
Great summer bag. Roomy. Fast shipping.
thank you.also..thank you for the gift.....
Thank you very much, the bag is super. Delivery is fast. Packed very well. Special thanks for the gift.