SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All as in the photo, i'm happy! Delivery 2 months to Samara
Very cool and original glasses, in the way not damaged, the size approached, look chic :)
To the sverdlovsk region passed 3!!! Months, but i think that the problem is in the post of russia. The packaging was not very, but the glasses came intact.
everything went well. product as described, the quality is good. shipping in the predicted time to Poland
Excellent
2,5 months. The quality is excellent. Happy
Cool. quality is good.
I ordered 5 sunglasses, almost 3 months to Arrived to Russia. Quality is satisfied, but delivery is very long
Product compatible with description, super quality, beautiful girls and stylish. Recommend
Good quality glasses, do not hang out.
Perfect!
Bonitos
Beautiful
A+++
Wowwwww! Beautiful frames . Simple and sexy sunglasses. I love them very much. Will advertise it to more customer to buy. Seller you deserve more five stars ⭐️⭐️⭐️⭐️⭐️. The came very much earlier than expected. Well packed, and well preserved from scratches. I will such do more business with this store. I recommend this store and their choice of sunglasses beautiful and unique. Thank seller for making my day.
They're beautiful and arrived on time. Super recommended <3
Go with… and more than a month! But it's worth it)
Excellent quality, without defects, arrived whole as in the photo
Glasses are just a bomb, i advise to order;)
Good
The glasses didn't arrived to Moscow. Money returned. Thank you for your diligent response.
They are TOOOOOP! I like to order 3 more in other colors!! Fast shipping to France
Took a long time but are nice quality, even came with protective film on the lens.
very cool! хабаровск come in 2 weeks
Good quality price. They're not sunglasses. they're just to make a splash.