SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice and arrived very fast to Netherlands... only that it is super big for my taste
At the height of my expectations. Really very nice bag consistent with the PHOTOS of the store. Arrived quick to France I recommend it
Very beautiful
Very good quality, big bag, same as the picture!
Came very quick to Cyprus and its perfect thanks
Incredibly fast free Delivery with Tracking (Only Days to Germany). Good Quality. I am very satisfied, can recommend you.
This is a beautifully made bag - arrival was quick to UK 100% buying more items from this store.
Thank you! Very cool bag for summer!
Beautiful bag and big
Bag very nice and well made. Recommend for summer.
Quickly sent and got a present shawl! beautiful!!
good quality, nice bag
Handbag cool, i'm happy
Completely satisfied.
Very nice with a nice attention thank you to the store
Beautiful. The color is very cute and the size are ideal for the beach
Beautiful and comes with a silk handkerchief monisimo
The bag is good, the description corresponds, inside on the lock, everything is sewn, in addition there is a pocket. For the summer is the most, both for the city and for the beach. Delivery is fast to Ukraine.
Thank you for the very fast delivery to Japan! And the goods are also very good.
excellent
The order came to Russia for two weeks, just managed to leave, the bag was sewn qualitatively, the lining is dense, the seams are all even, the thread did not notice, as a gift put the handkerchief as in the photo, thank you very much, I am very happy, I advise everyone this store.
Very nice bag, as in the photos, nice quality I also received a scarf as a gift, thank you very much to the store
Más bonito q en la foto, me encanta
Thank you very much! Great bag! + gift scarf for her! delivery 10 days.!
Really really nice ! I love it !