SHIPPING & DELIVERY
We are proud to offer FREE international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kaiale (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.kaiale.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Received soon to Georgia in a good condition
they look perfect
Good product
They arrived very fast to Spain, they are comfortable and you can't tell anything about the glitter they have on the glass
Perfect
It feels lighter than I aspected but the photo is very accurate and the product is very pretty
i LOVE these sm they're my faves atm. the lens are a little wobbly, i wouldn't just throw them in your bag or anything, not saying they're fragile but, this sunglasses are probably bound to break unless you're careful ! the sparkles are cute n it's not hard to see out of unless you're focusing on the glitter. i'll update this review when/if they do break!
It all came out, I did not open it yet
Everything ok
Took a while to arrive to Russia but good quality
Very good glasses.
Now I can see Russia through pink glasses, thank you (Peering psinku that got into the frame and came out better than me)
Glasses are the same as in the picture, good quality, very comfortable, sequins do not interfere. in general, excellent glasses at a very cheap price (saw the same more expensive, eventually took cheaper and did not regret it). everything is super, thanks to the store.
They are great!
Looks same as on picture. Normal shipping to Czech Republic. Delivered all right without any damage. No problem with the store.I would recommend this and definitely buy it again :)
Correspond to the description. Come quickly. Packed well. The child is happy.
Very cool glasses. Came fast to Kazakhstan
The glasses are cool, in a little more than 2 weeks they arrived to Russia. Packed well, not scratched, though the glitter is smaller than stated, but still cool, in the sun shine. I liked them.
Excatly as described, i love it!
Glasses are normal, as in the description
Thank you glasses very stylish cool very satisfied with the order thank you and good luck
Awesome glasses
Nice also cute
it’s not all blue , just the lens
Super cool glasses, give everything a pleasant shade